Delete your Steel Box account

How to delete your account

You have two options to permanently delete your Steel Box account and all associated data.

Option 1 — In-app (fastest)

1. Open the Steel Box app on your phone.
2. Go to the Profile tab.
3. Scroll down and tap “Delete my account”.
4. Confirm your password to authorize the deletion.
5. Your account is deactivated immediately. All personal data is permanently deleted within 90 days.

Option 2 — By email (if you can’t access the app)

Send an email to privacy@steel-box.in from your registered email address with the subject line “Account Deletion Request” and include:

• Your registered mobile number (with country code, e.g. +91 98765 43210)
• Your full name as registered
• Reason for deletion (optional, helps us improve)

We will verify your identity, delete your account within 7 business days, and confirm by email.

What gets deleted

Within 90 days of your request, we permanently delete:

• Your profile: name, email, phone number, gender, password hash
• Your food posts (both active and past)
• Your food images from cloud storage
• Your chat messages
• Your device push notification tokens
• Your location history associated with posts

What we retain (and why)

To preserve community trust and comply with law, we retain the following in anonymized form (without any link back to your identity):

• Reviews you gave or received — retained anonymously so trust records for other users stay intact. Your name is removed and replaced with “Former user”.
• Aggregate usage statistics (e.g. total number of meals shared) — no personal identifiers.
• Financial or transaction records — only if applicable and legally required (currently Steel Box has no payments, so this does not apply).

Frequently asked questions

Can I reactivate a deleted account?

No. Once deletion is confirmed, we cannot restore the account. You are welcome to create a new account at any time with the same phone number.

How long does it take?

Your account is deactivated immediately (you can no longer log in and your posts are hidden). Full data deletion is completed within 90 days to allow for cascading deletions across our storage systems (database, image bucket, cache, backups).

Will other users be notified?

No. Users you previously interacted with (chats, orders, reviews) will simply see “Former user” instead of your name.

What if I have an active pickup order?

If you have a food post that has been accepted by someone, or you have accepted someone’s food, please complete or cancel the pickup before requesting deletion. This ensures neighbours are not left hanging.

Is deletion free?

Yes. Deletion is always free and unconditional.

Still need help?

If any part of this process is unclear, email us at privacy@steel-box.in or call +91 94900 84376. We will respond within 2 business days.

Data controller: Shivaramakrishna Dyavanapelli · Classic Enclave, Madhuranagar, Hyderabad 500038, India
Last updated: